Privacy Policy i6malaysia — Personal Data Protection for Malaysia Members

Welcome to the Privacy Policy page i6malaysia. As the operator of the online entertainment platform at https://i6malaysia.biz, we take the privacy and security of every member's personal data extremely seriously. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and recognised international standards.

This Privacy Policy applies to all users who access the website i6malaysia, register an account, carry out financial transactions, or use any of our services — including live casino, slots, lottery, Malaysia Super League football betting, badminton, e-sports, and all other entertainment products available on our platform.

We do not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Every piece of information we collect has a clear purpose, and we only retain it for as long as necessary.

i6malaysia collects various types of personal information for different purposes. Below is a full breakdown of the data we may collect from you:

We do not collect sensitive data such as medical information, religious beliefs, or political views. Financial data such as credit card numbers is not stored on our servers — it is processed directly through secure payment providers.

i6malaysia collects your personal data through several different channels. It is important that you are aware of each of these channels:

• Registration form: When you register a new account with i6malaysia, you will be asked to provide basic identity and contact information required to verify your account.
• Identity verification (KYC): When you make a withdrawal exceeding a certain limit, or as part of our routine verification process, we may request a copy of your MyKad or passport.
• Financial transactions: Transaction data is collected automatically when you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX through Maybank2u or CIMB Clicks.
• Platform usage: Technical and activity data is collected automatically as you browse the website or use i6malaysia's services, including the types of games you play and the betting markets you select.
• Support communications: Every interaction you have with our customer support team — whether via live chat, email, or Telegram — is recorded for service quality and dispute resolution purposes.
• Cookies and tracking technologies: We use cookies, pixels, and similar tracking technologies to understand how users interact with our platform and to improve the overall user experience.

i6malaysia uses collected personal data solely for legitimate and necessary purposes. We do not use your data for any purpose beyond what is stated below:

• Account management: Creates, verifies, and maintains your member account on the i6malaysia platform, including processing registrations, resetting passwords, and managing account settings.
• Financial transaction processing: Securely processing deposits and withdrawals through your preferred Malaysian payment methods — including Touch 'n Go, DuitNow, GrabPay, and FPX — and maintaining transaction records for accounting and dispute resolution purposes.
• Legal compliance: Fulfilling legal obligations under the Personal Data Protection Act 2010, Anti-Money Laundering (AML) requirements, and other reporting obligations as required by the relevant regulatory authorities.
• Security and fraud prevention: Detecting and preventing fraud, hacking, money laundering, and platform abuse, including monitoring for unusual betting patterns.
• Service improvement: Analyses aggregated, non-identifiable usage patterns to improve platform performance, develop new features, and personalise the gaming experience for Malaysian members.
• Service communications: Sending important notifications related to your account, security, terms updates, and financial transactions. This is separate from marketing communications, which require separate consent.
• Customer support: Processing and resolving enquiries, complaints, and requests for assistance submitted to the i6malaysia support team.

i6malaysia does not sell your personal data to any third party for commercial purposes. However, there are certain situations where we may need to share your information with specific parties:

• Payment service providers: Required transaction information is shared with authorised payment providers such as Touch 'n Go, DuitNow, GrabPay, and banks via FPX to process your financial transactions. All such providers are bound by strict confidentiality agreements.
• Game providers: Minimum technical information required is shared with our game software providers — such as Evolution Gaming, Pragmatic Play, and SA Gaming — to ensure games function properly and results are recorded accurately.
• Legal requirements: We may be required to disclose certain information to government authorities, regulatory bodies, or law enforcement agencies when required by law or a valid court order.
• Fraud prevention: In cases involving fraud, money laundering, or serious security threats, we may share relevant information with the appropriate authorities or industry partners for detection and prevention purposes.

i6malaysia continuously invests in the latest cybersecurity infrastructure to ensure your personal data is protected at all times. Below are the layers of protection we have in place:

• 256-bit SSL/TLS encryption: All communications between your device and i6malaysia's servers are protected with 256-bit SSL/TLS encryption — the same security standard used by leading financial institutions in Malaysia.
• Data encryption at rest: Personal data stored in our databases is encrypted using AES-256 algorithms, ensuring it remains unreadable even if unauthorised access to our servers is obtained.
• Tiered access controls: Only staff with a legitimate business need may access your personal data, and every instance of access is logged and audited on a regular basis.
• Two-factor authentication (2FA): i6malaysia's internal systems require 2FA for all staff access to systems containing user data. We also encourage members to enable 2FA on their accounts.
• Regular penetration testing: We conduct regular security assessments by independent cybersecurity firms to identify and address system vulnerabilities before they can be exploited.
• Incident response procedures: i6malaysia has tested incident response procedures in place to address any data security breaches promptly, including notifying affected members within the required timeframe.

i6malaysia uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure account security. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings at any time. However, disabling required cookies may affect certain functions of the platform. i6malaysia, including the ability to log in securely.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and i6malaysia's own policies, you have several rights with respect to your personal data. i6malaysia committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the Data Protection Officer i6malaysia via email at privacy@i6malaysia.biz or through the platform's live chat. We will respond to all valid requests within the timeframe required by law.

i6malaysia only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Below are our data retention guidelines:

• Active account data: For as long as your account remains active, we retain all data necessary to manage your account securely and deliver our full range of services.
• Financial transaction history: Financial transaction records are retained for a minimum of 7 years from the transaction date, in line with Malaysia's accounting legislation and anti-money laundering compliance requirements.
• KYC data (identity verification): Identity verification documents and information are retained for 5 years from the date of verification or account closure, whichever is later, in accordance with PDPA requirements.
• Support communication records: Chat records and support emails are retained for 2 years for service quality purposes and future dispute resolution.
• Log and security data: System logs and security data are retained for 12 months for digital forensics and security investigation purposes where required.
• Closed accounts: Once your account is closed, your personal data will be deleted or anonymised within 90 days, except for records that must be retained to meet legal obligations.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how i6malaysia handles your personal data, we encourage you to reach out to us through the following official channels:

• Privacy Email: privacy@i6malaysia.biz — for specific enquiries regarding data protection and the exercise of your privacy rights. We aim to respond within 3 business days.
• General Support Email: support@i6malaysia.biz — for general complaints and customer service enquiries.
• Live Chat: Available 24/7 via the chat icon at the bottom right of the i6malaysia platform. Our team is able to assist in Bahasa Melayu, Mandarin, and English.
• Telegram: Contact the official i6malaysia support team via Telegram for faster responses during business hours.

i6malaysia committed to handling all privacy-related enquiries and complaints with the utmost seriousness and professionalism. If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory authority.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. You will be notified of significant updates via in-platform notifications or email. We encourage you to review this page periodically.